Small Wars Journal

Lessons in Military Leadership: Learn to be a Manager

Sat, 10/15/2011 - 5:35pm

Lessons in Military Leadership: Learn to be a Manager by Peter Munson at Boats Against the Current.

A few years back, I was on a flight from Muscat, Oman to Spain. I was seated next to an Omani gentleman in his dishdasha and traditional Omani cap and gazed at the book I was reading, Joseph Nye's The Powers to Lead. In nearly perfect, British-accented English, he asked me about the book. I do not remember the details of the conversation, except that he dropped what I would later realize was a bombshell on me. He said something to the effect of, "Leadership is not that important.  Managing is what is really critical, and difficult." As a Marine officer, steeped in propaganda about leadership from the earliest days of my training and education (ductus exemplo being the motto of Officer Candidates School), I dismissed this as the mumblings of someone who didn't get it. I mean, clearly the guy was a pretty well to do businessman and he was going to Europe for business, but still, he didn't understand what leadership really meant. I've rethought my position since then.  Military officers as a class are atrocious at management.  This is the root cause of many of our most significant problems in the military today…

Comments

This discussion and lead notation reminds me of the SWJ Blog post of September 13, 2011, the essence of which was a link to a speech giver by John McCain. In his speech, McCain is reported to have in part commented:

“Today, we hear a lot about ‘management’ and not enough about leadership. That worries me. One thing of which I am certain – there is a great difference between managers and leaders. Good managers are plentiful – in fact, our nation graduates over 150,000 MBAs ever year. But true leaders are rare. And believe me, there is a difference
--Leaders inspire people; managers, well, they “manage” people and assets.
--Leaders think about protecting and promoting their people; managers think about protecting their own careers.
--Leaders take charge and accept responsibility; managers often pass the buck to higher authority for fear of making a wrong decision.
--Leaders take risks when necessary; managers are taught to avoid risks whenever possible.
“Ronald Reagan was a leader – Jimmy Carter was a manager. Halsey, Nimitz, and Spruance were leaders. Henderson, McClusky, and Waldron were leaders. If any one of them had opted for caution rather than courage when their moment of testing came, the outcome at Midway would have been radically different."

A view many aspiring military officers and aspiring business executives erroneously hold.

As a former Navy Officer during Vietnam and a former corporate executive who was once in his (comparatively) youthful years a project manager in the aerospace industry, as usual, I couldn't disagree more with McCain. I realize he was an heroic prisoner of war as were others, but that does not make him in any way an expert on the skills required to be a successful executive--in or out of the Navy.

Yes, Leadership is a difficult vocation. "Comparatively" few persons have the ability to motivate others to obey their orders; however, no one would be successful in a higher level leadership position who also is not also a highly capable manager.

Management is the ability to know which tasks need to be done, in what sequence, at what cost, at what staffing level, using what equipment, at which time, etc.--and then have the ability to see these efforts are planned, their execution controlled, and have the controls in place enabling one to take the necessary steps when activities do not proceed according to plan. And, to be able to do so in an environment where the project, program, business or military effort involves hundreds of thousands of tasks, some of which must be done in intersecting sequences at various points in time. Establishing objectives, budgeting, organizing, planning, executing, controlling, communicating, modifying, etc constitutes management, not taking MBA courses or merely being able to move a few things around, although I am a fan of advanced degrees and the knowledge that comes with them and have my own.

A leader who does not understand how to manage, i.e. plan, organize, budget, define end objectives will lead his men and women to disaster and utter failure.

Napoleon was a leader, but his failure to manage his Russian Campaign utterly destroyed his army and state.

Similarly, while Lee was considered a great leader, his management of his Gettysburg Campaign was a total failure and the cause of his army's defeat. He failed to control his general's movements, failed to issue explicit orders, failed to issue a written plan, failed to have his staff officers ensure his (non-existent) detailed plans were timely carried out or to report a failure to perform; failed to state clear objectives to his corps commanders when attempting to concentrate them; etc. etc.

Rommel was a great leader and tactician. Montgomery was a decent leader and a brilliant manager in the placement of his artillery, etc. at El Alamein and note who won.

Not be to sacrilegious, but the Regan team's management of their Lebanon intervention was an absolute management disaster--and recall the result. Enough said, at least Regan rebuilt the US military which later carried out a well managed campaign in the Gulf War. The US military’s logistical management ability was a key factor which enabled success in that endeavor, which would have failed otherwise.

Further, while I am not a fan of COIN, General David Petraeus and his deputy in Iraq (General Raymond Ordierno) are examples of highly capable leaders and managers. He / they knew precisely which tasks were to be completed, the order in which they were to be carried out, the needed timing for each, knew how to manage (allocate) resources, knew how to manage and adjust for unplanned situations, etc. His counterinsurgency doctrine is a first class management manual.

A lower level leader who lacks management responsibilities is called perhaps a supervisor or maybe a fire team leader. A higher level successful leader who is not simultaneously a successful manager is called involuntarily retired or fired.

The Omani gentleman was essentially correct, but should have noted that "While Leadership may be important, Managing is what is really critical, and difficult."

Blaine Worthington

Sat, 10/22/2011 - 12:41pm

To put my comment in context, I'll first say that I am currently in my final year at USNA.

I, for one, completely agree with notion that military officers fail in management. After having completed three years at USNA, which have included two separate "leadership" courses, and hearing the term "leadership laboratory" repeated ad nauseum, looking forward, I can see why graduates are so incredibly leadership-centric. I have also been subjected to what was described in the another comment, I believe, as leadership "card tricks."

A great deal of what the Naval Academy teaches its Midshipmen seems to be taught by putting Midshipmen in "leadership positions" (another favorite phrase of the administration) for the sake of giving Midshipmen "leadership experience." While I do believe that those positions and experiences (generally afforded exclusively to upperclassmen) are tremendously important, they are rarely accompanied by any real ends to be sought. Thus, these Midshipmen end up with incredibly simple, mundane, and generally contrived tasks through which the must "lead" junior Midshipmen. Midshipmen rarely have any real or challenging tasks to manage. In my experience as a Midshipman, the only opportunities I had for challenging management and leadership were as an Offshore Sailing Team JV Skipper, a position which tasked me with the training and saftey of my crew, the preparation of our boat, and making strategic and tactical decisions before and during racing. (As an aside, I would say that recent cuts to USNA's sailing programs are to the detriment of the Navy and Marine Corps as whole institutions, not just to the ability of Midshipmen to competently operate sailboats.)

I cannot speak to any other commissioning programs as I have little or no experience with them, but my bet is that they are similarly leadership-oriented and fail to teach management whatsoever.

bumperplate

Mon, 10/17/2011 - 10:53am

In reply to by Peter J. Munson

RGR on all...I think you're right, on principle we are seeing the same sight picture. No issues there.

Read the follow up. Can't disagree with anything you wrote.

The question will be....is anyone with stars reading this stuff, and if so, are they taking notes or taking umbrage?

Thanks for the discussion. I took notes and will use them, for sure.

Peter J. Munson

Mon, 10/17/2011 - 6:17am

In reply to by bumperplate

I think our views of the ideal are pretty close, and I agree with pretty much everything you are saying, but I think that the negatives you point out are not due to management, but due to our inability to manage. Not standing up to b.s. from above within the channels that are nominally provided for that is a lack of moral courage and leadership. The b.s. generated from above is often due to poor management, not management in and of itself. We are so bad at management that management is a dirty word. I may not be drawing the line between the two properly, but management is something that every leader must do and every good leader must do well. Good management is not checking blocks and blind followership. Management is allocating resources (time, people, money, assets, etc) to produce results. To your motorcycle point, our safety programs are a product of leaders exerting what they see as leadership ("this is a failure of leadership" so I'm going to exert leadership from the center) to this problem. In any case, I think we're in agreement in principle, but not necessarily in cause and effect and definitely not in terminology.

I posted a follow-up to clarify: http://peterjmunson.blogspot.com/2011/10/more-on-leadership-you-have-to…

bumperplate

Sun, 10/16/2011 - 4:18pm

In reply to by Peter J. Munson

We may have to agree to disagree on some distinctions and it is perhaps due to my personal definitions or biases. Yes I do have a negative view of management, but it's not because I view management in a poor way - it's absolutely necessary. I think it's terribly vital. however, what I see is that those in leadership billets exercise management and forsake leadership.

I don't see interpersonal skills as an issue too often. Actually, it's those with some good interpersonal skills that attack their jobs more as managers than as leaders.

When I think of the "what the hell are we doing" comments - in my view, we are saying that because a leader has decided to manage and not lead. Most often, those moments come when the leader refuses to lead, refuses to stand up and say, "hey, this is some dumb **** going on, let's stop it". To me that constitutes a lack of courage, and courage for me falls into the leadership arena. A manager simply says, "well, let's just check the block and keep dealing with this nonsense and not make any waves." So, looking at requirements and your aptly made statement that when everything is important then nothing is important - this is when leaders step up and make that declaration, then fix it. Managers just make sure all that "important" stuff gets documented on a memo sent to higher so they can brief it to the boss at the next command & staff, IPR, etc.

I found this part of your article very accurate and really strikes a chord with me: "In essence, he admitted that institutional leadership has failed to manage our priorities, thus ceding the ground to subordinate commanders without giving them the mandate to do so: if I choose not to complete a required program, I have failed to carry out a Marine Corps order. " Same thing happens within the Army. The key here is that the institutional leadership is MANAGING the institution and it's priorities and requirements. Here is where they are poor managers. Where they fail on leadership is not having the courage to stand up and say, "hey three morons got into motorcycle accidents last month because they're morons, not because we didn't have a service-wide motorcycle safety program requirement, so no, we're not going to force every unit and every commander to drop anchor and perform motorcycle safety training with mass inspections, giant packets, ridiculous PPE requirements...." etc etc etc.

The big gray area here is related to personnel, as in HRC, BUPERS, etc among the branches. Those are people and naturally I'm inclined to say they need leadership. But really, HRC and similar organizations are management areas. The ills you mention are dead on accurate. But there are good "managers" up there that satisfy requirements handed down by higher, their numbers look good, the PowerPoint briefs well. The ground truth may be totally different, but they manage what their boss wants to see from them, and in the military they are them deemed to be good managers.

Lastly I'll just give a brief example: on staff I've been given a project. No guidance, just "fix it" or "find a way forward". No end state or intent included. What this does is it allows the boss to go to his or her boss and say "it's in progress" but it takes the boss off the hook for having to step up and say what the end state should be or look like. I'm not advocating for micromanagement or stifling initiative, but there must be some limits or guidance given. When our bosses do this, they state they are giving freedom to their subordinates, but it generally creates more work because you must go through twice as many iterations to come up with the "guess" the boss will approve. This highlights poor management by giving no prioritization or vision and it show bad leadership because the leader won't stand up and provide some sort of intent.

I wanted to avoid a longwinded response the first time and in so doing I may have not been as clear or articulate. In the end I believe management to be vital but leadership abilities take precedence. We can manage our sh** sandwich and be a terrible leader - happens all the time. But good leadership entails the necessary courage to stand up and say that what we're doing is wrong and is being poorly managed, that it must be fixed. So the management piece is a necessary skill, but leadership is a vital quality that has to be there.

I read the articles linked in this piece and I can't find much at all to argue with so I hope my comments are not viewed as a disagreement as that is not the intent.

What you bring up is salient and this is one of the issues that will cripple our military in the next decade if it is not fixed and is then compounded by austerity and force restructuring. This is probably most important for the Army and the USMC.

Peter J. Munson

Sun, 10/16/2011 - 8:29am

In reply to by bumperplate

Bumperplate,
I do not agree at all with your distinction between leadership and management. I think that because we as military officers have a pejorative take on management, as you do in your second paragraph, we dismiss bad leaders as "managers" who "manage things" because they have poor interpersonal skills. I'm certainly not advocating that and I'm not coming from that angle personally, either. At least I don't think so. Maybe I need to do some more management versus leadership reading, but I do think you can manage people. You manage their efforts and work, you manage the programs and priorities you've tasked them with, you manage their careers and the human resources you have in key billets. Management is the organization of resources and efforts. Once you've done that properly, you lead them by aligning their aspirations with yours and the institution's in order to gain optimal results.

You cannot be effective using leadership or management alone. We, in general, get leadership. We don't get management of things a lot of time, and we certainly don't get management of people in my opinion. You have to manage AND lead.

bumperplate

Sat, 10/15/2011 - 11:31pm

The critical issue with leadership v. management, in my opinion, is that managers manage "things", such as getting vehicles through services in an orderly fashion. Leaders lead people and that's a giant difference.

I've seen a lot of "managers" in the military. They tend to look good around the boss because their slides are squared away and they make the "numbers" look good. Most of them have been poor leaders and many have been a bad influence on morale. Managing tends to work for people when there's no forward movement, no obstacles to be overcome - which tends to be office type environments. That doesn't work for other types of units.

The big point I take from this article and the discussion, though, is that you need to know when to focus on leading and when to focus on managing. I've found it impossible to be a leader and a manager simultaneously.

Peter J. Munson

Sat, 10/15/2011 - 8:50pm

In reply to by Ken White

Ken,
Thanks for the comments. First, I don't think the guy from Oman learned his management philosophies in country, but the lesson that came from him is all the more surprising in that it took me a few years to catch up to what he was saying. Second, I certainly don't intend to be understood as saying leadership is not a skill for commanders. The problem is that the focus on leadership is so pervasive, yet superficial, that we need to wake up to what we're missing. Without effective management, all the leadership gimmicks in the world are just card tricks that people see through pretty quickly. Then you get one of two things. Either people think the CO/CG is full of it and just roll their eyes at his gimmicks, or think to themselves, hey the old man's a decent guy, but this unit is falling apart. I agree with a commenter on the post at my blog: You cannot be an effective leader until you learn to be an effective manager. But yes, I agree with you that leadership is an important skill. You have to have the whole package in order to be an effective commander.

Ken White

Sat, 10/15/2011 - 6:29pm

While I concur with much of what Major Munson writes and strongly agree that our management ability and instruction is indeed quite poor, I would urge readers to not totally discard leadership as a skill for commanders.

As the author and I know, 'leadership' in Oman -- or the Middle East in general -- is effectively discounted in many cases because management skills are needed whereas leadership skills are generally not. Authoritarian regimes and institutions provide leadership in their own way. They also often fail in a crunch...

You can manage Americans, they will generally tolerate it without more than normal griping -- but they do appreciate it when the Boss shows a little leadership ability as well. To most denizens of the US, leadership is simply know your job; do your job; and be fair. Knowing and doing one's job are essential for good management. Applied fairness makes good managers effective leaders.